Refund policy

Last updated: September 25, 2026

Every HaleHound device is hand-built and tested to order by a one-person shop. Because units are custom-assembled and, in many cases, flashed and configured for you, the policy below applies to all orders.

All Sales Are Final

Orders are made to order and sold AS-IS. We do not accept change-of-mind returns, and we do not offer refunds or exchanges except as described in this policy or as required by law. Each unit is tested and verified functional before it ships.

Items That Cannot Be Returned

Custom-built, assembled, or firmware-flashed units;
Kits that have been opened, assembled, soldered, or modified;
Digital files, print files, and downloadable content;
Items marked final sale on the product page.

Damaged in Transit or Dead on Arrival

If your order arrives physically damaged or is dead on arrival, contact us within 72 hours of delivery through our Contact page with your order number and clear photos or video showing the issue and the packaging. If we confirm the fault was present on delivery, we will repair, replace, or refund the affected item at our discretion. Do not discard the packaging until the claim is resolved.

EU and UK Right of Withdrawal

Eligible customers in the European Union and United Kingdom may have a statutory right to withdraw from a purchase within 14 days. See our Right of Withdrawal page for details and the withdrawal form. Statutory consumer rights are not affected by the "all sales final" terms above.

How Approved Refunds Are Issued

Where a refund is approved, it is issued to the original payment method. Please allow a reasonable processing time for your bank or card issuer to post the credit. Original shipping charges are non-refundable except where required by law or where the return results from our error.

Chargebacks

As a small business, we cannot absorb fraudulent chargebacks. Orders over $100 USD ship signature-required with tracking and delivery confirmation. If you have any issue with your order, please contact us first so we can make it right. Filing a chargeback without first contacting us delays resolution for everyone.